| Thursday, October 4, 2012 - Amsterdam | ||||||||||||||||||||||||||||||||||
| Overview | ||||||||||||||||||||||||||||||||||
This course will be held in Dutch language. One of the greatest challenges; is increasing customer orientated behaviour in every aspect of the employee, in a consistent way. Developing Trusted Advisor competencies and strong leadership capabilities are crucial in driving this behaviour. For this we offer a Trusted Advisor Development Programme which is part of the global service industry standards and best practices, from highly succesful service companies from various industries around the world.
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| Agenda | ||||||||||||||||||||||||||||||||||
More information on the Trusted Advisor Course content and agenda | ||||||||||||||||||||||||||||||||||
| Date: | October 4, 2012 | |||||||||||||||||||||||||||||||||
| Time: | 09:00 | |||||||||||||||||||||||||||||||||
| Location: | TBC, Amsterdam | |||||||||||||||||||||||||||||||||
| Contact information: | Noventum Service Management | |||||||||||||||||||||||||||||||||
| Host: | Noventum Service Management , Amsterdam | |||||||||||||||||||||||||||||||||
| Price: | EUR 2,400 | |||||||||||||||||||||||||||||||||
| Add-in: | € 2400 per engineer or support staff € 1000 per coach who will join the online coach-sessions Optionally this course can also be delivered in-company and tailored to your specific company needs. | |||||||||||||||||||||||||||||||||
