Research Program Publications

Introduction

Publication	Release Date	Price
Service Transformation executive summary	2011	Free of Charge Public	Download here
Service Economics Written by the Partners at Noventum Service Management Consultants (Steve Downton, Jan Van Veen and Hilbrand Rustema).	Coming soon in 2010	89.00 Euro	Reserve your copy now
The Future of Service Management: Part II The future service delivery models - Full report	November 1, 2008	695.00 Euro
The Future of Service Management: Part I The major markets developments and expected changes in service propositions - ToC and Introduction	September 1, 2008	Free of Charge Public	Download here
The Future of Service Management: Part I The major markets developments and expected changes in service propositions - Executive Summary	September 1, 2008	Free of Charge Registered users	Download here
The Future of Service Management: Part I The major markets developments and expected changes in service propositions - Full report	September 1, 2008	695.00 Euro
Strategies and Challenges in Service Management - 2007	Dec 2007	Free of Charge	Download here

More information about the roundtable sessions