More information about Hilbrand's background and experience

During the last 20 years Hilbrand has advised leading service companies in the area of Brand Driven Service Strategies, Performance Management, Mergers & Acquisitions, Customer Insight Research, Service Proposition Development, Customer Experience Management, Customer Feedback Management, Global Service Delivery Standardisation, People Development, and Sustainability Strategies.

Recent engagements include clients such as bioMeriéux, Becton-Dickenson, Demag Cranes, Fagor Brandt, Philips Healthcare, Metler Toledo, Miele, Oracle, Wincor Nixdorf, Yokogawa, and others.

Since 2001; Hilbrand Rustema has been the founder and Managing Director of Noventum Service Management Consultants, prior to that he was a senior manager with Deloitte Consulting and has worked and lived in several countries in North America and Europe. Noventum is a global management consulting firm specialised in service management with more than 75 consultants world-wide.

Hilbrand Rustema
Noventum Service Management Consultants

Phone: + 31 29 75 66 241
Mobile: +31 61 50 11 263
Fax: + 31 (0)29 75 66 291
Email: hilbrand.rustema@noventum.eu 
Web: www.noventum.eu 
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