On the 17th of January 2007, an information session about the Service Capabilities & Performance Programs was held in Paris. Nokia presented their use of the SCP programs as an example of how SCP can be leveraged to deliver great value for customers and optimize service operations. Nokia and Filenet (an IBM company) were presented with Services Excellence awards by The Association for Services Management International (AFSMI).
Video's of the presentations
The awards, presented by John Schoenewald, CEO of AFSMI, during AFSM’s World Conference held in Orlando, FL, September 17 - 20, 2006, were in recognition of FileNet and Nokia’s efforts to effectively ‘raise the bar’ for service excellence by leveraging industry standards that ensure delivery of consistent, high-quality service and support - increasing their efficiency and productivity, maximizing their financial performance, and creating a competitive advantage by integrating standards and best practices into their daily operations.
Presentations were held by:
- Hilbrand Rustema, Noventum Service Management Consultants: How to differentiate in the Service Market
- Greg Coleman, Service Strategies: Overview of the Service Capabilities & Performance Programs.
- Tony Oliver, Nokia: SCP Case Study Nokia.
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