Lots of fun and a glass of wine!. It used to be said that the Big ate the Small, now it is the Fast that eat the Slow. How often do we refer to a small business when we are recollecting a good customer service experience? One possible reason is that within a small business the three areas of Sales Marketing and Service are closely integrated, as they are often all within the same person's remit.Larger businesses struggle to have effective integration across their organizations.
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