Many companies are continuously working to improve their service organisation; like transforming from a product into a customer driven service organisation; standardise service propositions and processes, improve effectiveness and efficiency.
Service Best Practices
Best Practices - Leveraging Quality Programs to Enhance Performance - summary
Most companies realize that the quality of their services can set them apart in the marketplace. To improve service quality, companies are employing a variety of quality programs such as ISO 9000 series certification or Six Sigma improvement methodologies.
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