Service Management Europe is dedicated to delivering solutions to challenges and opportunities facing the growing customer field service market.
By its very nature field service is a mobile business and for organisations to be winners, both internal and external resources must play their part so that working together the team operates at an optimum level.
Clever managers are recognising the need for a balanced approach to service – connecting people, process and technology to deliver a fully integrated business solution. That is today’s service strategy challenge and Service Management Europe (SME) is the event which provides the solutions to making it happen.
Agenda
The emergence of new thinking and business applications will be some of the key issues addressed within the SME 2007 seminar programme.
Theatre 1 – Strategic Service
Integrating your business – connecting people, process and technology.
Building a successful profit strategy and long term growth from service.
Putting service at the top of the board room agenda.
Empowering your mobile workforce and gaining worker buy-in.
Meeting the challenges of tomorrow – fulfilling customer demands now and in the future
Theatre 2 – Operational Service
Improving efficiencies and customer satisfaction with real time service optimisation
Gaining the competitive edge through mobile communications
Choosing the right management solution to meet your needs
Transforming the supply chain to successfully manage your logistics
Managing external partners – outsourcing 3rd party providers to improve service delivery
Assembled by Mark Turner, 20 year industry expert and editor of Service Management magazine, the SME 2007 seminar programme will present over 25 hours of free top-level insight, analysis and operational expertise from leading blue-chip practitioners and experienced industry experts.
Alongside senior keynote speakers the main seminar themes will be supported by direct end-user case studie
Running in conjunction with the main seminar sessions SME hosts a number of focussed networking opportunities, business briefings and content features.
