Service Logistics

If your Field Engineering organisation is facing competitive pressure and is looking for ways to optimise the utilisation of resources, realise productivity improvements, keep customers happy and have a scalable and flexible field force organisation and finally keep employees engaged, you may find this presentation of interest, where Marco will share how Cisco has adopted a fully outsourced Field Engineering organisation, achieving all of these key success factors.

The need for Visibility and Control to achieve effective Inventory Deployment for Customer Satisfaction

Logistics has been seen by some, as one of the toughest jobs in service delivery. There is a continued pressure to produce the right part in the right place at the right time and as soon as that is achieved, the next requirement is to achieve this at the lowest cost, with a minimum of capital tied up in inventory. The backbone of most logistics operations is in the experienced planners and expediters who work to achieve service delivery goals.

This article considers the challenges to businesses managing their service operations in the complex environment that is customer service today. Highlighting the need for effective tools and applications to provide informed management decisions to deliver top class customer service.

The basic business requirements of an after-sales service operation are to raise efficiency and effectiveness, and deliver the cost-effective performance required to maintain satisfied customers.

This article considers the challenges to businesses managing their service operations in the complex environment that is customer service today. Highlighting the need for effective tools and applications to provide informed management decisions to deliver top class customer service.

The basic business requirements of an after-sales service operation are to raise efficiency and effectiveness, and deliver the cost-effective performance required to maintain satisfied customers.