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Noventum's new book
(written by Senior Partners at Noventum Service Management Consultants)

 

 


Video & Slides 
of past Conferences

 

 

Increased Profitability through effective Measurement - Summary

 

 

Using the customer interface to understand the Customer experience and give the brand a post-recession boost (summary)

 

 


Download The Future of Service - 2008 report

 

 

Best Practices - Tying Performance to Customer Satisfaction - summary

 

 

Use your engineers to generate value for money - summary

 

 

Deliver more for less but maintain margins - Summary

 

Noventum's Cost-to-Serve Benchmark Subscription

Submitted by waqas.rehmat on Fri, 01/29/2010 - 14:11.
  • Operations Strategy

To Subscribe for Noventum's Cost-to-Serve Benchmark click here

 

 

Price: €4.400,00

 

Related Services

  • Noventum Service Industry 'Cost-to-Serve' Benchmark
  • Operational Improvement Assessment

 

 

Related Articles

  • How a full understanding of Service economics drives success (Summary)
  • Transforming Organisations through Operational Excellence and Effective Service Management (Summary)
  • Service Economics – Providing the Board with the ability to assess service value in their own measures (Summary)
  • Customer Centricity (Summary)
  • Service Economics – The ability to demonstrate the value of Service to the Boardroom in their own terms (Summary)
  • Service Investment in 2010 – Demand more and Future-proof the investment (Summary)
  • Customer Centricity

 

 

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