Many companies are continuously working to improve their service organisation; like transforming from a product into a customer driven service organisation; standardise service propositions and processes, improve effectiveness and efficiency.
At some point they do wonder if they are on the right track, focus on the right aspects, how they perform against other strong companies:
- Which are the direct or short term opportunities to improve effectiveness and efficiency, without damaging the organisation?
- How to reduce fixed cost of organisation’s infrastructure?
- How to maintain and improve strength of the organization on both short and longer term,
- Which are the opportunities to improve consistency of the service delivery?
- Which are the strengths of the company? How to better benefit from these strengths?
With our Operational Improvement Assessment you will really know how your business is doing an how to start improving immediately with the high-priority measures.
Specifically:
- An overview of possible operational improvements in processes, computer systems and competencies.
- A calculation of the value of the productivity improvements.
- A Best Practice Scorecard based on the Service Industry Standards that identifies where your service organisation meets the demands of the Service Industry Standards.
- The report will highlight the most important attention areas as well as the value of improvements and will emphasis those relevant for the short term objectives.
The conclusions are based on:
1. Interviews and web-based survey of managers on their management practices
2. Interviews with the workforce, back office and support centre on their daily work and issues
3. Activity analysis of detailed data captured from the workforce
The major benefits are:
- The assessment is not demanding of time imposing minimally upon your organisation and people
- Conclusions can be presented in 2 weeks
- Based on extensive experience in service industry
- Experienced consultants with executive track record in service industry
- Large database with KPI’s standards, and best practices
Click here for more information about the Operational Improvement Assessment
