| Steve Downton |
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Steve Downton has worked with leading-edge service companies for the past twenty eight years and has benchmarked the industry since the early nineties. He has produced a number of thought-leadership articles and White Papers, and has worked in collaboration with a number of Service Industry Bodies since 1993 when the first global benchmark of the High Tech Service Industry was published. In conjunction with many of the top service companies in the world in the “Services Leadership Council” he has created training and development Frameworks culminating in the Competency Framework that is used by many companies worldwide. He has focused on working with companies transforming their service operation through people development, process improvement and technology implementation. He has published significant research in September 2008, 2009 and 2010 from this assignment work including a book entitled "Service economics" which comments on the Trends in the service industry and their impact.From his position in the industry and his grounding in research he is able to provide insight to business leaders and innovation into service structures, investments and the necessary personnel skills and capabilities to increase revenues and gain market position through developed diagnostic tools.
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Mobile Number: + 44 783 622 55 29 |
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