More information about Hilbrand's background and experience

During the last 20 years Hilbrand has advised leading service companies in the area of Service Strategy, Benchmarking, Process Optimization, Change Management and Information Technology. Recent engagements include clients such as Ahrend, Analitical Controls, BAM, Bercomex, Borland, Burgers Ergon, Canon, Chiron, Daikin, De Jong Duke, Eneco, Frijado Super Service, GEA, GTI-Suez Energy Services, Heijmans, Heineken, Kampri, KPN, Kuijpers, Trumpf, Nassau Indus, Novell, Oldelft, Philips Healthcare and others.Has since 2001 been the founder and Managing Director of Noventum Service Management Consultants, prior to that he was a senior manager with Deloitte Consulting and has worked in several countries in North America and Europe in the role of Service Transformation specialist.