Service Process Blueprints
Our industry specific Service Business Models (SBM) accelerate the translation of a strategy into service delivery processes and systems with:
- Strategic characteristics of the service organization.
- Key Performance Indicators & Benchmarks which measure and compare performance.
- Competence profiles which show the necessary competencies needed to deliver service.
- Partner models which make cooperation with external parties possible.
- Functional application requirements which make the selection and configuration of (mobile) service applications systems possible.
- Vendor shortlists which describe proven suppliers of technology and their products.
- Blueprint Implementation Plans which can be used to determine the approach and plan the implementation of the service business model.
Service organizations are able to use and deploy a SBM with minimum assistance. SBM helps to accelerate your projects and eliminate risks.
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