It is seen as one of the major challenges to move more intelligence and knowledge from the field to support centres or remote centres, becoming stronger and stornger in remote monitoring, predictive maintenance, remote maintenance, remote diagnosis, improved work preparation dispatching, remote resolution of issues and also remote application support.
Besides benefits in productivity and efficiency, it is a means of developing new (value added) services, hence helping service proiders to face commoditisation of products and basid product related services.
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