Service Innovation Webinar - How to improve the bottom line with Service Operational Excellence

Noventum Service Management Consultants offer this webinar as a means to help you gain insight into how operational excellence can help you improve margins; while making customers and employees happier at the same time.

The webinar will consider key trends that service organisations face. Followed by how successful companies are dealing with them. Noventum Service Management Consultants believe that the way to excel in service operations is to take an approach of personalised standardisation.

This webinar will provide insight into:

• What is operational excellence?
• Incremental or major step improvements?
• How to use assessments and benchmarking?
• What level of personalisation is the optimum?
• How to share best practices in a decentralised organisation?
• How to identify and eliminate inefficiencies?
• How to create the appropriate level of insight in operational data?
• Pro's and con's of standardisation

This webinar event is aimed at Service Managers or Directors worldwide; with responsibility for service delivery for either; field service operations, support centres, professional services organisations, managed services and outsourcing services.

16:00 P.M Welcome and Introduction 
16:05 P.M. Keynote: Exploring Service operational excellence 
16:45 P.M. Q&A session 
17:00 P.M. Close 

Speakers: 
Jan van Veen, Partner at Noventum Service Management Consultants 
Jeroen Peters, Senior Consultant at Noventum Service Management Consultants 

We look forward to you joining us at this event. 

Our Operational Excellence Roundtable is also taking place on the 23rd September 2010. For further details on our Service Innovation Programme and how to become a member please contact Noventum.