Oracle CRM Service Process Roundtable

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.
 

This Virtual Roundtable will benefit participants through open knowledge exchange with peers such as Dirk Doppelfeld, Lexmark Service Delivery Project Manager,  who has implemented Oracle CRM and who will present issues that Lexmark has faced and discuss various solution options.

Experience sharing will include :

• Business Processes - Many successful companies aim to simplify business processes and design them for the convenience of the customer, and not just for the convenience of the company. Process designs are most effective when built in a modular way and should aim to maximise customer value, at the same time being scalable and cost optimised
• A new generation of information systems, are enabling flexible design and rapid adaptation of processes, not only in office applications but also in the field 
• Project Management is a key topic in this area for example balancing local requirements with common process models

How will you benefit from attending the Roundtable?

• Have the opportunity to network with peers
• Experience real time knowledge exchange with peers globally - all from the comfort of your own office, without time and expense lost in traveling to the event
• Exchange experiences with successful companies
• Share implementation experiences and learn from your peers globally
• Understand Best in Class Service Business Processes

This Virtual Roundtable will also offer you an opportunity to provide your input in defining next year's Roundtable agenda with the following possible levels of participation:

• Experience Exchange for Oracle Siebel / e-Business Suite CRM Process Innovations
  Business managers share experiences, successful service process development and deployment with Oracle
   
• Best Practice Process Model Development for Oracle
  Process Managers  involved in the development of process innovations enabled by Oracle Service applications  will  develop new process modules for cross industry service processes, share ideas, and describe the process innovations, based on Noventum's Industry Standard Service Blueprint Models
   
• Oracle Fusion CRM Service Process Proof of Concept Application
  where Noventum will drive experienced Consultants to set-up and test new processes, implemented in Oracle Fusion. This will form a proof of concept driven by the research participants.

 Noventum Service Management Consultants