Webinar: Generating Growth with Powerful People Performance

Generating growth seems to be top of all companies agenda; together with the focus of people capability and performance – how should you build, develop and transform your staff into a skilled customer-interface team?

Why attend:

• Build upon the relationship skills of your staff
• Have your staff go the extra mile
• Improve process effectiveness across the business

Some of the challenges you may be facing when assessing and developing your personnel include:

Powerful People Performance
• Retaining and motivating your best people
• Developing, managing and retraining your staff providing them with the new tools to survive and meet the evolving needs of your customers
• Assessing technical and customer handlng competencies and educating your staff in new process adherence to ensure optimum output
• Managing HR recruitment and redundancy

Enhancing the brand experience
• matching the promise made in marketing with the delivery provided by the staff 
• designing and delivering the experience so that the right ideas, emotions and memories are triggered in the mind of the customer and employee
• ensuring the staff deliver to the customer expectations

Improving Customer Satisfaction and Loyalty
• working close enough with the customer to understand needs and build long term relationships
• gaining trust from the customer so that they will share and explore with you the details of their requirements

Improving the Customer Experience
• working with the customer to understand their unique requirements and supply to them most cost-effectively
• aligning the offering to customer needs, and continuing the dialogue with the customer to understand their specific requirements, and respond to them
• getting inside the mind of the customers and understanding their precise needs, be adaptive as those needs change

Generating More Revenue from Existing Customers
• getting the customer interface staff to ask and explore existing customer needs more fully
• ensuring that customer interface staff fully understand specific customer needs and how the offerings will support the needs

These challenges are further complicated by the ongoing need to provide a fully sustainable delivery capability in terms of cost and performance.

Be Perceived by your Customers as an Innovative Sustainable Organisation
• attracting new recruits who want to work for a company that seeks to fulfil personal values, by providing a work ethic that endorses sustainability in all its facets to customers, shareholders, employees and the environment 

This webinar will address these challenges and provide solutions that will enable you to take action with confidence into delivering Powerful People Performance.

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer

Space is limited so register now to reserve your webinar seat.