Service Management Expo - Service Transformation through a Powerful People Driven Brand

Steve Downton from Noventum Service Management Consultants will present on:

Techniques used by companies to achieve successful service transformation through a powerful people-driven brand.

The presentation will show how companies, of all sizes, achieve successful Service Transformations through their executives, successfully applying their business to deliver a fully branded services solution, demonstrating business knowledge, resilience and adaptability by recognising that such transformations are an evolution not a revolution.

Steve Downton will also be discussing a real case study of the actual results from recent assignments with Miele, Birdsall and FujiFilm; derived from developing and raising the performance of their whole team in support of a successful service transformation implementation.

Why Attend?
• How companies of all sizes achieve successful service transformations
• Steps required to achieve Service transformation
• Developing staff capability
• Understanding the evolutionary aspects of service transformation
• Grasping the opportunity to undertake an assessment of their own team

Click on the Register your interest tab, to confirm your interest to attend the keynote presentation and to be informed of further information and content, which may be distributred to the attendees. This is also a great opportunity to network with your peers who will be present at the keynote.

Service Managers, Service Directors, HR Directors, MDs and Financial officers. Staff directly involved within the business in profitable service (high calibre staff) and ensuring continuity of profitable effective delivery (through good people).