Downton Consulting (part of Noventum Service Management Consultants - Events Feed

Webinar: Transforming your Service Factory successfully with low risk

Fri, 04 May 2012 15:49:26 +0300

Start: 5 Jun 2012 - 16:00

End: 5 Jun 2012 - 17:00

The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library, resulting in personalised experiences that are repeatable and consistent.

Service Sales Management Course

Sat, 05 May 2012 15:22:59 +0300

Start: 12 Jun 2012 - 09:00

End: 27 Jun 2012 - 17:00

This course will be held in English language.

The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.

Low cost, high value Service delivery models at Service Management Conference (NL)

Sun, 15 Apr 2012 17:47:40 +0300

Start: 13 Jun 2012 - 08:45

End: 13 Jun 2012 - 08:45

Conclusies en aanbevelingen van recent wereldwijd onderzoek naar waarde en implicaties van nieuwe service leveringsmodellen.

Zowel groei als winstmarges van producten en product gerelateerde diensten staan onder druk door commoditization: klanten zien weinig verschil tussen verschillende aanbieders. Eén van de belangrijke trends is het implementeren van low cost, high value service leveringsmodellen voor product gerelateerde diensten, die een gehele andere kosten- en waardestructuur hebben dankzij het gebruik van geavanceerde technologieën en processen, zoals bijvoorbeeld remote services.

Noventum presenteert de bevindingen van het wereldwijde onderzoek naar de belangrijke trends in het verbeteren van productiviteit binnen service organisaties. Wat komen bedrijven zoal voor uitdagingen tegen? Levert het genoeg op? Wat zijn de verbanden tussen gerealiseerde groei en winstgevendheid, servicestrategie en de toegepaste service leveringsmodellen.

Live roundtable: What do your customers really want, expect and value?

Fri, 18 May 2012 16:36:53 +0300

Start: 28 Jun 2012 - 12:00

End: 28 Jun 2012 - 19:00

Currently, most industries are being commoditised and suffer from severe pressure growth and margins. This also impacts the revenue and margins on product related services, like maintenance and break-fix services.
Most successful businesses are transforming to a services led and customer centric business.

This all requires continuous, adequate and actionable customer insight on customer expectations, needs, value perception and experience with your brands, products and services. The challenge in here is that most of the critical insights are rather intangible and that the insights should be deployed and actioned throughout the organisation, at strategic levels, management levels and operational (delivery, marketing and sales) level.

Service Leadership Course - USA

Mon, 14 May 2012 17:38:10 +0300

Start: 17 Sep 2012 - 09:00

End: 21 Sep 2012 - 17:00

This course will be held in English language.

The Service Leadership Course is a concise and integrated guide to successful service transformation.

Field Service Management Course - Netherlands

Mon, 23 Apr 2012 18:10:00 +0300

Start: 25 Sep 2012 - 09:00

End: 16 Nov 2012 - 17:00

This course will be held in Dutch language.

The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.

Service Leadership Course - Netherlands

Mon, 23 Apr 2012 18:17:57 +0300

Start: 26 Sep 2012 - 09:00

End: 11 Oct 2012 - 17:00

This Course will be held in Dutch language.

The Service Leadership Course is a concise and integrated guide to successful service transformation.

Trusted Advisor Course - Netherlands

Mon, 07 May 2012 17:56:49 +0300

Start: 4 Oct 2012 - 09:00

End: 3 Oct 2013 - 17:30

This course will be held in Dutch language.

The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.

Service Leadership Course - Germany

Tue, 15 May 2012 10:55:12 +0300

Start: 30 Oct 2012 - 09:00

End: 14 Nov 2012 - 17:00

This Course will be held in English language.

The Service Leadership Course is a concise and integrated guide to successful service transformation.

Support Center Management Course - Netherlands

Mon, 23 Apr 2012 18:35:03 +0300

Start: 5 Nov 2012 - 09:00

End: 9 Nov 2012 - 17:00

This course will be held in English language.

This four and a half day course is created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers.

Service Design Course - Netherlands

Mon, 23 Apr 2012 17:48:24 +0300

Start: 20 Nov 2012 - 09:00

End: 4 Dec 2012 - 13:00

This course will be held in English language.

The Service Design course is a complete guideline for developing services that generate profitable growth.