De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120313T070000Z DTEND;VALUE=DATE-TIME:20120321T150000Z UID:http://downton.noventum.eu/en/training/Service-Leadership-Course-UK-March-2012 URL;VALUE=URI:http://downton.noventum.eu/en/training/Service-Leadership-Course-UK-March-2012 SUMMARY:Service Leadership Course - UK DESCRIPTION:The \;Service Leadership Course \;is a concise and integrated \;guide to successful service transformation.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120315T140000Z DTEND;VALUE=DATE-TIME:20120315T150000Z UID:http://downton.noventum.eu/en/events/webinar/Customer-insight-what-customers-really-want URL;VALUE=URI:http://downton.noventum.eu/en/events/webinar/Customer-insight-what-customers-really-want SUMMARY:Customer Insight - What Customers Really Want - Webinar DESCRIPTION:Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led\, customer focused business. \;This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120329T140000Z DTEND;VALUE=DATE-TIME:20120329T150000Z UID:http://downton.noventum.eu/en/events/webinar-Service-Design-and-Deployment-to-Profitable-Growth URL;VALUE=URI:http://downton.noventum.eu/en/events/webinar-Service-Design-and-Deployment-to-Profitable-Growth SUMMARY:Webinar\: Service Design & Deployment to Profitable Growth DESCRIPTION:In these current times\, service is one of the ways (sometimes the only one) to grow. CEO&rsquo\;s are now pressing their Service executives to find new services to speed service growth.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120417T070000Z DTEND;VALUE=DATE-TIME:20120516T150000Z UID:http://downton.noventum.eu/en/event/training/Service-Leadership-Course-DE-April-2012 URL;VALUE=URI:http://downton.noventum.eu/en/event/training/Service-Leadership-Course-DE-April-2012 SUMMARY:Service Leadership Course - Germany DESCRIPTION:The \;Service Leadership Course \;is a concise and integrated \;guide to successful service transformation. It will draw on the insights and recommendations of service business executives\, with specific focus on strategy and management challenges arising in service transformation.
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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120423T220000Z DTEND;VALUE=DATE-TIME:20120423T220000Z UID:http://downton.noventum.eu/en/survey/Low-cost-service-delivery-models URL;VALUE=URI:http://downton.noventum.eu/en/survey/Low-cost-service-delivery-models SUMMARY:Research - Low Cost Service Delivery Models DESCRIPTION:\;
This research survey will investigate how companies are dealing with the challenge of delivering higher service levels ant reduced costs.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120605T140000Z DTEND;VALUE=DATE-TIME:20120605T153000Z UID:http://downton.noventum.eu/en/event/webinar-The-Service-Factory URL;VALUE=URI:http://downton.noventum.eu/en/event/webinar-The-Service-Factory SUMMARY:The Service Factory DESCRIPTION:The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library\, resulting in personalised experiences that are repeatable and consistent.
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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20120925T070000Z DTEND;VALUE=DATE-TIME:20121116T150000Z UID:http://downton.noventum.eu/en/service-training/field-service-manager-20120925 URL;VALUE=URI:http://downton.noventum.eu/en/service-training/field-service-manager-20120925 SUMMARY:Field Service Manager Course - Netherlands DESCRIPTION:The Field Service Manager Course is intended to further develop these practical management skills required by managers in the service operation\, resulting in an increase of productivity\, and an improved customer experience. This unique course is part of the global Service Industry standards created by successful service companies
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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120208T082038Z DTSTART;VALUE=DATE-TIME:20121004T070000Z DTEND;VALUE=DATE-TIME:20130524T153000Z UID:http://downton.noventum.eu/en/service-training/trusted-advisor-course-20121004 URL;VALUE=URI:http://downton.noventum.eu/en/service-training/trusted-advisor-course-20121004 SUMMARY:Trusted Advisor Course - Netherlands DESCRIPTION:The Trusted Advisor Course is part of the global service industry standards and best practices\, from succesful service companies of various industries around the world. The focus is on increasing customer orientated behaviour in every aspect of the employee\, in a consistent way. \; Developing Trusted Advisor competencies and strong leadership capabilities are crucial in driving this behaviour.
END:VEVENT END:VCALENDAR