BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH X-WR-CALNAME:Downton Consulting (part of Noventum Service Management Consultants | February 07 2012- February 01 2013 PRODID:-//strange bird labs//Drupal iCal API//EN BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120306T070000Z DTEND;VALUE=DATE-TIME:20120321T150000Z UID:http://downton.noventum.eu/en/training/Service-Leadership-Course-NL-March-2012 URL;VALUE=URI:http://downton.noventum.eu/en/training/Service-Leadership-Course-NL-March-2012 SUMMARY:Service Leadership Course - Netherlands DESCRIPTION:

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120315T140000Z DTEND;VALUE=DATE-TIME:20120315T150000Z UID:http://downton.noventum.eu/en/events/webinar/Customer-insight-what-customers-really-want URL;VALUE=URI:http://downton.noventum.eu/en/events/webinar/Customer-insight-what-customers-really-want SUMMARY:Customer Insight - What Customers Really Want - Webinar DESCRIPTION:

Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led\, customer focused business. \;This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120329T140000Z DTEND;VALUE=DATE-TIME:20120329T150000Z UID:http://downton.noventum.eu/en/events/webinar-Service-Design-and-Deployment-to-Profitable-Growth URL;VALUE=URI:http://downton.noventum.eu/en/events/webinar-Service-Design-and-Deployment-to-Profitable-Growth SUMMARY:Webinar\: Service Design & Deployment to Profitable Growth DESCRIPTION:

In these current times\, service is one of the ways (sometimes the only one) to grow. CEO&rsquo\;s are now pressing their Service executives to find new services to speed service growth.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120417T070000Z DTEND;VALUE=DATE-TIME:20120516T150000Z UID:http://downton.noventum.eu/en/event/training/Service-Leadership-Course-DE-April-2012 URL;VALUE=URI:http://downton.noventum.eu/en/event/training/Service-Leadership-Course-DE-April-2012 SUMMARY:Service Leadership Course - Germany DESCRIPTION:

This course will be held in English language.

The \;Service Leadership Course \;is a concise and integrated \;guide to successful service transformation. It will draw on the insights and recommendations of service business executives\, with specific focus on strategy and management challenges arising in service transformation.

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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120426T100000Z DTEND;VALUE=DATE-TIME:20120426T170000Z UID:http://downton.noventum.eu/en/event/lwho-owns-the-service-process-roundtable URL;VALUE=URI:http://downton.noventum.eu/en/event/lwho-owns-the-service-process-roundtable SUMMARY:Live Roundtable\: Who owns the service process? DESCRIPTION:

The process gap

Service managers require ever more sophisticated processes to enable delivery of ever more complex services. IT departments want to manage the complexity in IT applications and prefer to revert to Best of Class software vendors\, whom they expect will come with a &lsquo\;standard&rsquo\; solution. The fact is that most service IT projects do not deliver the expected results for either party.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120515T103000Z DTEND;VALUE=DATE-TIME:20120515T150000Z UID:http://downton.noventum.eu/en/event/roundtable-Customer-Experience URL;VALUE=URI:http://downton.noventum.eu/en/event/roundtable-Customer-Experience SUMMARY:Customer Experience Management in Service Organisations DESCRIPTION:

This event will be held in Dutch language.

Customer experience ofwel klantbeleving is de totale perceptie die bij de klant ontstaat over een bedrijf en haar producten en diensten als gevolg van alle informatie\, indrukken en interactie met het bedrijf waaraan die klant werd blootgesteld.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120605T140000Z DTEND;VALUE=DATE-TIME:20120605T150000Z UID:http://downton.noventum.eu/en/event/webinar-The-Service-Factory URL;VALUE=URI:http://downton.noventum.eu/en/event/webinar-The-Service-Factory SUMMARY:Webinar\: Transforming your Service Factory successfully with low risk DESCRIPTION:

The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library\, resulting in personalised experiences that are repeatable and consistent.

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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120612T070000Z DTEND;VALUE=DATE-TIME:20120627T150000Z UID:http://downton.noventum.eu/en/service-sales-manager-20120612 URL;VALUE=URI:http://downton.noventum.eu/en/service-sales-manager-20120612 SUMMARY:Service Sales Management Course DESCRIPTION:

This course will be held in English language.

The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120613T064500Z DTEND;VALUE=DATE-TIME:20120613T064500Z UID:http://downton.noventum.eu/en/event/20120613-Service-Management-Heliview URL;VALUE=URI:http://downton.noventum.eu/en/event/20120613-Service-Management-Heliview SUMMARY:Low cost\, high value Service delivery models at Service Management Conference (NL) DESCRIPTION:

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Conclusies en aanbevelingen van recent wereldwijd onderzoek naar waarde en implicaties van nieuwe service leveringsmodellen.

Zowel groei als winstmarges van producten en product gerelateerde diensten staan onder druk door commoditization\: klanten zien weinig verschil tussen verschillende aanbieders. Eé\;n van de belangrijke trends is het implementeren van low cost\, high value service leveringsmodellen voor product gerelateerde diensten\, die een gehele andere kosten- en waardestructuur hebben dankzij het gebruik van geavanceerde technologieë\;n en processen\, zoals bijvoorbeeld remote services. \;

Noventum presenteert de bevindingen van het wereldwijde onderzoek naar de belangrijke trends in het verbeteren van productiviteit binnen service organisaties. Wat komen bedrijven zoal voor uitdagingen tegen? Levert het genoeg op? Wat zijn de verbanden tussen gerealiseerde groei en winstgevendheid\, servicestrategie en de toegepaste service leveringsmodellen.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120628T100000Z DTEND;VALUE=DATE-TIME:20120628T170000Z UID:http://downton.noventum.eu/en/events/round_table/20120628_What_do_customers_really_want URL;VALUE=URI:http://downton.noventum.eu/en/events/round_table/20120628_What_do_customers_really_want SUMMARY:Live roundtable\: What do your customers really want\, expect and value? DESCRIPTION:

Currently\, most industries are being commoditised and suffer from severe pressure growth and margins. This also impacts the revenue and margins on product related services\, like maintenance and break-fix services.
Most successful businesses are transforming to a services led and customer centric business.

This all requires continuous\, adequate and actionable customer insight on customer expectations\, needs\, value perception and experience with your brands\, products and services. The challenge in here is that most of the critical insights are rather intangible and that the insights should be deployed and actioned throughout the organisation\, at strategic levels\, management levels and operational (delivery\, marketing and sales) level.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120917T070000Z DTEND;VALUE=DATE-TIME:20120921T150000Z UID:http://downton.noventum.eu/en/service-leadership-course-US-20120910 URL;VALUE=URI:http://downton.noventum.eu/en/service-leadership-course-US-20120910 SUMMARY:Service Leadership Course - USA DESCRIPTION:

This course will be held in English language.

The \;Service Leadership Course \;is a concise and integrated \;guide to successful service transformation.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120925T070000Z DTEND;VALUE=DATE-TIME:20121116T150000Z UID:http://downton.noventum.eu/en/training/field-service-management/2012-09-25 URL;VALUE=URI:http://downton.noventum.eu/en/training/field-service-management/2012-09-25 SUMMARY:Field Service Management Course - Netherlands DESCRIPTION:

This course will be held in Dutch language.

The Field Service Management Course is designed to further develop practical management skills required by managers\, resulting in the optimisation of productivity in service operations and an improved customer experience. \;

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20120926T070000Z DTEND;VALUE=DATE-TIME:20121011T150000Z UID:http://downton.noventum.eu/en/training/Service-Leadership-Course-NL-20120926 URL;VALUE=URI:http://downton.noventum.eu/en/training/Service-Leadership-Course-NL-20120926 SUMMARY:Service Leadership Course - Netherlands DESCRIPTION:

This Course will be held in Dutch language.

The Service Leadership Course is a concise and integrated guide to successful service transformation.

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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20121004T070000Z DTEND;VALUE=DATE-TIME:20131003T153000Z UID:http://downton.noventum.eu/en/service-training/trusted-advisor-course-20121004 URL;VALUE=URI:http://downton.noventum.eu/en/service-training/trusted-advisor-course-20121004 SUMMARY:Trusted Advisor Course - Netherlands DESCRIPTION:

This course will be held in Dutch language.

The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee\, in a consistent way.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20121030T070000Z DTEND;VALUE=DATE-TIME:20121114T150000Z UID:http://downton.noventum.eu/en/training/Service-leadership/2012-10-30 URL;VALUE=URI:http://downton.noventum.eu/en/training/Service-leadership/2012-10-30 SUMMARY:Service Leadership Course - Germany DESCRIPTION:

This Course will be held in English language.

The Service Leadership Course is a concise and integrated guide to successful service transformation.

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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20121105T070000Z DTEND;VALUE=DATE-TIME:20121109T150000Z UID:http://downton.noventum.eu/en/service-training/support-center-management-course URL;VALUE=URI:http://downton.noventum.eu/en/service-training/support-center-management-course SUMMARY:Support Center Management Course - Netherlands DESCRIPTION:

This course will be held in English language.

This four and a half day course is created to provide training on the fundamentals of management relative to the support environment\, and to enhance the inherent skills and knowledge of support managers.

END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T011553Z DTSTART;VALUE=DATE-TIME:20121120T070000Z DTEND;VALUE=DATE-TIME:20121204T110000Z UID:http://downton.noventum.eu/en/training/Service-design/2012-11-20 URL;VALUE=URI:http://downton.noventum.eu/en/training/Service-design/2012-11-20 SUMMARY:Service Design Course - Netherlands DESCRIPTION:

This course will be held in English language.

The Service Design course is a complete guideline for developing services that generate profitable growth. \;

END:VEVENT END:VCALENDAR