Events
Tuesday December 06, 2011
Start: 6 Dec 2011 16:00
End: 6 Dec 2011 17:30
Too often we see organisations giving too much emphasis on:
- Incremental improvements of issues raised from delivery execution
- Benchmarking of operational KPI’s
- Copying best practices from (industry) peers which are not on best practice level
- Fixing issues or cutting cost without improving capabilities and processes
Where do you start? - How do you define the correct priorities for operational excellence?
Build a strategic business case that will win you executive commitment?
Deliver short term and midterm impact?
Ensure that measures result in sustainable improvements?
The upcoming Operational Excellence virtual roundtable is a forum where successful companies will exchange experiences and share best practices around these and other popular challenges.
Thursday December 15, 2011
Start: 15 Dec 2011 16:00
End: 15 Dec 2011 22:00
The French Association For Service Management (AFSMI) holds its next meeting in Paris, France on the 15th December 2011, at 4:00 - 8:00 pm. with a buffet dinner continuing til 10:00 pm.
The AFSMI is the most influential association in the field services arena and are recognised for networking with other service peers and delivering education, research and other service industry events. Noventum are pleased to be presenting at this event.
Hilbrand Rustema, Managing Director of Noventum Service Management Consultants will provide an overview of the challenges and the solutions to improving productivity in services.
With current price pressures on the market; the effort to reduce the cost to serve is relentless. Traditional KPI's and views on how to measure and manage service productivity are no longer sufficient. In this presentation you will see how process in-efficiencies can be detected and resolved; as well as the effectiveness of service activities can be measured and managed.
Besides the measureable productivity drivers, improving employee engagement will also be a major factor driving productivity of your service organisation. For many service organisations traditional service delivery models are no longer enough and a transformation to low cost service delivery models is required.
Other items in the agenda include:
- New constitution - Lawrence Mellah
- Feedback from last AFSMI meeting in Hamburg - Lawrence Mellah
- The Five S' - Muriel Masliah
Should you wish to join other service industry peers and to be kept informed with further information, please register your interest to attend.
Tuesday March 06, 2012
Start: 6 Mar 2012 09:00
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Wednesday March 07, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Thursday March 08, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Friday March 09, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Saturday March 10, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Sunday March 11, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Monday March 12, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Tuesday March 13, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Wednesday March 14, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Thursday March 15, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Start: 15 Mar 2012 16:00
End: 15 Mar 2012 17:00
Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led, customer focused business. This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.
Friday March 16, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Saturday March 17, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Sunday March 18, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Monday March 19, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Tuesday March 20, 2012
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Wednesday March 21, 2012
Start: 6 Mar 2012 09:00
End: 21 Mar 2012 17:00
De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
Thursday March 29, 2012
Start: 29 Mar 2012 16:00
End: 29 Mar 2012 17:00
In these current times, service is one of the ways (sometimes the only one) to grow. CEO’s are now pressing their Service executives to find new services to speed service growth.
Tuesday April 17, 2012
Start: 17 Apr 2012 09:00
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Wednesday April 18, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Thursday April 19, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Friday April 20, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Saturday April 21, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Sunday April 22, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Monday April 23, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Tuesday April 24, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Wednesday April 25, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Thursday April 26, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Start: 26 Apr 2012 12:00
End: 26 Apr 2012 19:00
The process gap
Service managers require ever more sophisticated processes to enable delivery of ever more complex services. IT departments want to manage the complexity in IT applications and prefer to revert to Best of Class software vendors, whom they expect will come with a ‘standard’ solution. The fact is that most service IT projects do not deliver the expected results for either party.
Friday April 27, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Saturday April 28, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Sunday April 29, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Monday April 30, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Tuesday May 01, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Wednesday May 02, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Thursday May 03, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Friday May 04, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Saturday May 05, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Sunday May 06, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Monday May 07, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Tuesday May 08, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Wednesday May 09, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Thursday May 10, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Friday May 11, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Saturday May 12, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Sunday May 13, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Monday May 14, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Tuesday May 15, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Start: 15 May 2012 12:30
End: 15 May 2012 17:00
This event will be held in Dutch language.
Customer experience ofwel klantbeleving is de totale perceptie die bij de klant ontstaat over een bedrijf en haar producten en diensten als gevolg van alle informatie, indrukken en interactie met het bedrijf waaraan die klant werd blootgesteld.
Wednesday May 16, 2012
Start: 17 Apr 2012 09:00
End: 16 May 2012 17:00
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Tuesday June 05, 2012
Start: 5 Jun 2012 16:00
End: 5 Jun 2012 17:00
The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library, resulting in personalised experiences that are repeatable and consistent.
Tuesday June 12, 2012
Start: 12 Jun 2012 09:00
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Wednesday June 13, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Start: 13 Jun 2012 08:45
Conclusies en aanbevelingen van recent wereldwijd onderzoek naar waarde en implicaties van nieuwe service leveringsmodellen.
Zowel groei als winstmarges van producten en product gerelateerde diensten staan onder druk door commoditization: klanten zien weinig verschil tussen verschillende aanbieders. Eén van de belangrijke trends is het implementeren van low cost, high value service leveringsmodellen voor product gerelateerde diensten, die een gehele andere kosten- en waardestructuur hebben dankzij het gebruik van geavanceerde technologieën en processen, zoals bijvoorbeeld remote services.
Noventum presenteert de bevindingen van het wereldwijde onderzoek naar de belangrijke trends in het verbeteren van productiviteit binnen service organisaties. Wat komen bedrijven zoal voor uitdagingen tegen? Levert het genoeg op? Wat zijn de verbanden tussen gerealiseerde groei en winstgevendheid, servicestrategie en de toegepaste service leveringsmodellen.
Thursday June 14, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Friday June 15, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Saturday June 16, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Sunday June 17, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Monday June 18, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Tuesday June 19, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Wednesday June 20, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Thursday June 21, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Friday June 22, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Saturday June 23, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Sunday June 24, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Monday June 25, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Tuesday June 26, 2012
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Wednesday June 27, 2012
Start: 12 Jun 2012 09:00
End: 27 Jun 2012 17:00
This course will be held in English language.
The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
Thursday June 28, 2012
Start: 28 Jun 2012 12:00
End: 28 Jun 2012 19:00
Currently, most industries are being commoditised and suffer from severe pressure growth and margins. This also impacts the revenue and margins on product related services, like maintenance and break-fix services.
Most successful businesses are transforming to a services led and customer centric business.
This all requires continuous, adequate and actionable customer insight on customer expectations, needs, value perception and experience with your brands, products and services. The challenge in here is that most of the critical insights are rather intangible and that the insights should be deployed and actioned throughout the organisation, at strategic levels, management levels and operational (delivery, marketing and sales) level.
Monday September 17, 2012
Start: 17 Sep 2012 09:00
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Tuesday September 18, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Wednesday September 19, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Thursday September 20, 2012
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Friday September 21, 2012
Start: 17 Sep 2012 09:00
End: 21 Sep 2012 17:00
This course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Tuesday September 25, 2012
Start: 25 Sep 2012 09:00
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
Wednesday September 26, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
Start: 26 Sep 2012 09:00
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Thursday September 27, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Friday September 28, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Saturday September 29, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Sunday September 30, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Monday October 01, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Tuesday October 02, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Wednesday October 03, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Thursday October 04, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Start: 4 Oct 2012 09:00
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Friday October 05, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Saturday October 06, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Sunday October 07, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Monday October 08, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Tuesday October 09, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Wednesday October 10, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Thursday October 11, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
Start: 26 Sep 2012 09:00
End: 11 Oct 2012 17:00
This Course will be held in Dutch language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Friday October 12, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Saturday October 13, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Sunday October 14, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Monday October 15, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Tuesday October 16, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Wednesday October 17, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Thursday October 18, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Friday October 19, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Saturday October 20, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Sunday October 21, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Monday October 22, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Tuesday October 23, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Wednesday October 24, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Thursday October 25, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Friday October 26, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Saturday October 27, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Sunday October 28, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Monday October 29, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Tuesday October 30, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Start: 30 Oct 2012 09:00
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Wednesday October 31, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Thursday November 01, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Friday November 02, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Saturday November 03, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Sunday November 04, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Monday November 05, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Start: 5 Nov 2012 09:00
This course will be held in English language.
This four and a half day course is created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers.
Tuesday November 06, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in English language.
This four and a half day course is created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers.
Wednesday November 07, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in English language.
This four and a half day course is created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers.
Thursday November 08, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
This course will be held in English language.
This four and a half day course is created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers.
Friday November 09, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Start: 5 Nov 2012 09:00
End: 9 Nov 2012 17:00
This course will be held in English language.
This four and a half day course is created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of support managers.
Saturday November 10, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Sunday November 11, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Monday November 12, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Tuesday November 13, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Wednesday November 14, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Start: 30 Oct 2012 09:00
End: 14 Nov 2012 17:00
This Course will be held in English language.
The Service Leadership Course is a concise and integrated guide to successful service transformation.
Thursday November 15, 2012
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Friday November 16, 2012
Start: 25 Sep 2012 09:00
End: 16 Nov 2012 17:00
This course will be held in Dutch language.
The Field Service Management Course is designed to further develop practical management skills required by managers, resulting in the optimisation of productivity in service operations and an improved customer experience.
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Saturday November 17, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Sunday November 18, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Monday November 19, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Tuesday November 20, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
Start: 20 Nov 2012 09:00
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Wednesday November 21, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Thursday November 22, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Friday November 23, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Saturday November 24, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Sunday November 25, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Monday November 26, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Tuesday November 27, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Wednesday November 28, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Thursday November 29, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
Friday November 30, 2012
This course will be held in Dutch language.
The Trusted Advisor Course is part of the global service industry standards and best practices and the focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way.
This course will be held in English language.
The Service Design course is a complete guideline for developing services that generate profitable growth.
