Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. \;The aim of our research and the topic of the "\;Executive Summit -Service Economics"\; is to develop further understanding and develop the new economic rule book \;to play by when defining a sustainable service strategy and running a successful service business.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20101012T080000Z DTEND;VALUE=DATE-TIME:20101013T160000Z UID:http://downton.noventum.eu/en/events/voicedays_conference_12102010 URL;VALUE=URI:http://downton.noventum.eu/en/events/voicedays_conference_12102010 SUMMARY:VOICE Days plus\: The future starts today DESCRIPTION:VOICE Days plus 2010 is the autumn event for customer interaction in service and focuses on customer experience\, service automation\, processes / collaboration and performance management.
The some 4\,000 trade visitors can look forward to a mix of information\, practical knowledge and networking on 12&ndash\;13 October. At the trend-setting congress\, many top speakers present lasting customer experiences and give insights into their customer services\, including\: Thomas Reitstetter\, Baur\; Albert Hirsch\, buch.de\; Marcell D&rsquo\;Avis\, 1&\;1\; Uwe Nowak\, IBM\; Johannes Wesp\, Deutsche Telekom\; Philipp Dostal\, Hotel.de and Max Wittrock\, mymuesli.de.
\;
\;
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20101115T160000Z DTEND;VALUE=DATE-TIME:20101115T173000Z UID:http://downton.noventum.eu/en/events/Oracle_service_process_roundtable_151110 URL;VALUE=URI:http://downton.noventum.eu/en/events/Oracle_service_process_roundtable_151110 SUMMARY:Oracle CRM Service Process Roundtable DESCRIPTION:Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic\, how to effectively redesign processes and implement them in systems\, and how to avoid a disruptive big- bang approach\, \;as well as many other challenges.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20101125T160000Z DTEND;VALUE=DATE-TIME:20101125T173000Z UID:http://downton.noventum.eu/en/events/SAP_CRM_Service_Process_Management_roundtable_20101125 URL;VALUE=URI:http://downton.noventum.eu/en/events/SAP_CRM_Service_Process_Management_roundtable_20101125 SUMMARY:SAP CRM Service Process Roundtable DESCRIPTION:Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic\, how to effectively redesign processes and implement them in systems\, and how to avoid a disruptive big- bang approach\, \;as well as many other challenges.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20101207T160000Z DTEND;VALUE=DATE-TIME:20101207T173000Z UID:http://downton.noventum.eu/en/events/Service_Supply_Chain_roundtable_20101207 URL;VALUE=URI:http://downton.noventum.eu/en/events/Service_Supply_Chain_roundtable_20101207 SUMMARY:Service Supply Chain Roundtable DESCRIPTION:Building a Smarter Supply Chain for the Future
There is a clear need to drive innovation into best-class organisations proving to top tier management and directors\, that there is a need to change intrinsically throughout every aspect of the organisation. Indeed the future Supply Chain will be Smarter\, will positively impact cost reduction\, add value and improve bottom line results.
In order to recognise the power of the supply chain\, our research will demonstrate\;
- The importance of collaboration and risk reduction
- Why investment in technology will enable visibility across the supply chain
- The need to link KPI&rsquo\;s to increasing customer demands
The research will help further define the challenges in moving towards globalisation in your supply chain.
We felt that a new initiative in the customer survey area was needed. Many of our clients\, researchers in the academic field and Noventum partners\, felt that present day customer satisfaction and loyalty surveys were not up to standard anymore\; they are old fashioned. Results remain unaltered over many years. Outcomes can usually be predictable and easily explained. We are not being forced into action. There is no inspiration. The standard formula has run out of fuel. Time for a change!
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110125T160000Z DTEND;VALUE=DATE-TIME:20110125T173000Z UID:http://downton.noventum.eu/en/events/SAP-service-process-roundtable-part-two-250111 URL;VALUE=URI:http://downton.noventum.eu/en/events/SAP-service-process-roundtable-part-two-250111 SUMMARY:SAP CRM Service Process Roundtable - Part Two DESCRIPTION:Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic\, how to effectively redesign processes and implement them in systems\, and how to avoid a disruptive big- bang approach\, \;as well as many other challenges.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110228T123000Z DTEND;VALUE=DATE-TIME:20110301T120000Z UID:http://downton.noventum.eu/en/events/london_coffee_table28022011 URL;VALUE=URI:http://downton.noventum.eu/en/events/london_coffee_table28022011 SUMMARY:London Coffee Table Session on Customer Satisfaction Surveys DESCRIPTION:&ldquo\;We measure the hell out of everything&rdquo\; one of our guests ironically remarked in London\, at the coffee table following the Dü\;sseldorf meeting on Customer Satisfaction Surveys (CSSs). &ldquo\;Customer Satisfaction Surveys are not dead at all&hellip\;&rdquo\; one of the other participants remarked. A wide variety of directors\, all from renowned companies\, exchanged their experiences again on this subject.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110323T140000Z DTEND;VALUE=DATE-TIME:20110323T153000Z UID:http://downton.noventum.eu/en/events/service_economics_roundtable_230311 URL;VALUE=URI:http://downton.noventum.eu/en/events/service_economics_roundtable_230311 SUMMARY:Service Economics Roundtable DESCRIPTION:\;
|
The purpose of this roundtable will be to discuss and learn from those companies achieving revenue growth (around 20%) for the last three years\, having switched from purely product-based branding into a more lucrative brand-driven service organisation. |
\;
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110330T220000Z DTEND;VALUE=DATE-TIME:20110331T150000Z UID:http://downton.noventum.eu/en/events/Service_and_Maintenance_Conference_2011 URL;VALUE=URI:http://downton.noventum.eu/en/events/Service_and_Maintenance_Conference_2011 SUMMARY:Service & Maintenance Conference 2011 DESCRIPTION: \;The Service &\; Maintenance Congress stands for innovation in service and maintenance processes at strategic and operational level. The congress and exhibition is for people involved in performance improvement of service and maintenance. \;
This will be an excellent opportunity to network with many peers from various industry sectors in the Netherlands \;and share knowledge\, innovation and best practices.
The companies most successful in creating profitable service operations consider strategic solutions\, as they have understood the necessity of driving growth of service as the key business differentiator\; and the value of launching and promoting a successful service business. \;
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110706T160000Z DTEND;VALUE=DATE-TIME:20110706T173000Z UID:http://downton.noventum.eu/en/events/Generating-growth-with-powerful-people-performance-webinar URL;VALUE=URI:http://downton.noventum.eu/en/events/Generating-growth-with-powerful-people-performance-webinar SUMMARY:Webinar\: Generating Growth with Powerful People Performance DESCRIPTION:Generating growth seems to be top of all companies agenda\; together with the focus of people capability and performance &ndash\; how should you develop and transform your staff into a skilled customer-interface team?
Some of the challenges you may be facing when assessing and developing your personnel include\:
Powerful People Performance
&bull\; Retaining and motivating your best people
&bull\; Developing\, managing and retraining your staff providing them with the new tools to survive and meet the evolving needs of your customers
&bull\; Assessing technical and customer handlng competencies and educating your staff in new process adherence to ensure optimum output
&bull\; Managing HR recruitment and redundancy
Enhancing the brand experience
Improving Customer Satisfaction and Loyalty
Improving the Customer Experience
Generating More Revenue from Existing Customers
These challenges are further complicated by the ongoing need to provide a fully sustainable delivery capability in terms of cost and performance.
Be Perceived by your Customers as an Innovative Sustainable Organisation
This webinar will address these challenges and provide solutions that will enable you to take action with confidence into delivering Powerful People Performance.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110712T160000Z DTEND;VALUE=DATE-TIME:20110712T173000Z UID:http://downton.noventum.eu/en/event/webinar-the-five-critical-success-factors-to-service-transformation URL;VALUE=URI:http://downton.noventum.eu/en/event/webinar-the-five-critical-success-factors-to-service-transformation SUMMARY:Webinar\: The Five Critical Success Factors to Service Transformation DESCRIPTION:As Europe is moving into the next economic cycle\, Service Managers are now experiencing immense pressure to deliver profitable growth\; and are faced with the many challenges in creating a mature service capability\, that will be able to provide the customer with a unique brand experience\, ensuring value for money and brand loyalty. \;
As part of the Service Leadership Programme\, the \;Service Management Leadership Course \;is a concise and integrated \;guide to successful service transformation\; aimed at \;senior service managers and directors\, with several years of experience\, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants\, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120519T005935Z DTSTART;VALUE=DATE-TIME:20110920T080000Z DTEND;VALUE=DATE-TIME:20110921T150000Z UID:http://downton.noventum.eu/en/event/Service-management-expo-2011/service-transformation-keynote URL;VALUE=URI:http://downton.noventum.eu/en/event/Service-management-expo-2011/service-transformation-keynote SUMMARY:Service Management Expo - Service Transformation through a Powerful People Driven Brand DESCRIPTION:Whether you are looking to drive down costs\, find out more about engineer training\, optimise workforce mobility or raise your level of customer service\, SME 2011 is THE place to be for all professionals across service management\, logistics\, fleet management\, facilities\, operations\, finance and IT.
END:VEVENT END:VCALENDAR