Downton Consulting (part of Noventum Service Management Consultants - Events Feed

Webinar: Strategic and Operational Transformation through Service Economics

Wed, 28 Jul 2010 18:18:34 +0300

Start: 08/24/2010 - 16:00

End: 08/24/2010 - 17:00

The webinar will consider key trends that service organisations face and why some companies are able to grow revenue and margins in the current climate in spite of more competitors’, continued customer pressure on processes and with little or no investment. From our client work we have identified a number of success factors that underline full transformation and we will examine these during the webinar and provide insight into:

The skills modern service personnel need to deliver satisfaction, loyalty and trust
Utilising your team to enhance customer loyalty and increase revenue
Lower costs by capitalising on recent technology developments supported by skilled personnel
Identifying relevant best practice for processes
Creating an effective customer interface
Optimising the organisation to deliver a local presence and centralised standards

Webinar: Service Economics - The Economic Impact of Services in Business

Wed, 28 Jul 2010 16:42:27 +0300

Start: 09/09/2010 - 16:00

End: 09/09/2010 - 17:00

As competition and business pressures grow stronger and revenue and margins get squeezed how do you ensure that the business focus is on customer loyalty and revenue generation?

Service creates a unique opportunity for businesses to get ahead of the competition and grow.

Join this live Webinar to hear Steve Downton, co-author of Service Economics: Demonstrates the value of service by translating intangible benefits into tangible benefits. Share practical tips for building your differentiation, generating revenue and evaluating performance.

How to improve the bottom line with Service Operational Excellence - Roundtable

Thu, 29 Jul 2010 17:23:53 +0300

Start: 09/23/2010 - 12:00

End: 09/24/2010 - 10:00

Our research shows that many service organisations are troubled by margins growing slower than revenue - if at all.

It appears that the greatest risk is to keep adding ‘features’ to the process without these adding to the revenue. The key objective of operational excellence initiatives is to improve profit margins while improving customer value.
Noventum’s Service Innovation Programme delivers new ideas and best practices into operational excellence.

The upcoming Operational Excellence round table is a forum where successful companies will exchange experiences.

Service Economics - The Economic Impact of Services in Business - Roundtable

Tue, 20 Jul 2010 01:32:02 +0300

Start: 10/07/2010 - 12:00

End: 10/08/2010 - 10:00

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

SAP CRM Service Process Management Roundtable

Fri, 30 Jul 2010 12:32:55 +0300

Start: 10/26/2010 - 12:00

End: 10/27/2010 - 13:00

SAP service business customers using SAP ERP applications such as CS are now facing service business optimisation challenges that often requiring migrating to SAP CRM Service. The objective of this roundtable is to share Best Practices of optimisation as well as migration and deployment strategies towards SAP CRM or upgrading from earlier CRM versions.

Oracle CRM Service Process Roundtable

Fri, 30 Jul 2010 11:54:04 +0300

Start: 11/18/2010 - 12:00

End: 11/19/2010 - 17:00

Many successful companies aim to simplify business processes and design them for the convenience of the customer, and not just for the convenience of the company. Process designs are most effective when built in a modular way, while using processes or work packages to deliver economies of scale and productivity improvements. Process design should aim to maximize customer value, and at the same time be scalable and cost optimised; studying the variation points in processes will identify the elements in a process, sub-process or activity that requires adoption.

Service Parts Logistics Roundtable

Mon, 05 Jul 2010 22:54:05 +0300

Start: 12/07/2010 - 12:00

End: 12/08/2010 - 13:00

What will drive change in service parts logistics?

The New People Management In Service - Roundtable

Wed, 23 Jun 2010 12:05:10 +0300

Start: 01/19/2011 - 12:00

End: 01/20/2011 - 12:00

Video Feedback and Serious Games as new methods to develop people into Trusted Advisors