Events

Service Transformation has created a genuine concept of choice and it is the choices that differentiate the customer: the customer differentiates themselves through the choices they make. Providing effective communication quickly and efficiently between the business and the customer is key.  The interface can provide insight into the changing needs of the customer. 

Noventum Service Management Consultants & Oracle jointly offer this webinar as a means to help you gain an insight into how successful companies are dealing with the challenge through an overview of what is happening in our world; and therefore how your business might deal with the changes. The webinar will consider key trends, with facts and figures, that the industry faces. Followed by how successful companies are dealing with these impacts through service and how individual Boardroom officers are able to gain full Business and Boardroom support to their application of the latest technology and process solutions.

Are your customers experiencing the value?

This roundtable aims to discuss Customer Experience management, service marketing and service marketing research methods, including and service pricing.

Noventum Service Management Consultants offer this webinar as a means to help you gain insight into how operational excellence can help you improve margins; while making customers and employees happier at the same time.

The webinar will consider key trends that service organisations face. Followed by how successful companies are dealing with them. Noventum Service Management Consultants believe that the way to excel in service operations is to take an approach of personalised standardisation.

 As economists debate the possibility of a double dip recession, and contrary to current trends, successful service companies seem able to deliver increased revenues and profitability. Their success appears to lie in using a brand driven service strategy and focus on the economics of service. This webinar will look at how they achieve this success. The webinar will provide insight into:

• How they generate increased revenue
• What are the characteristics of a successful service strategy
• What is the roadmap to becoming successful in services
• How successful CEOs are leveraging their service operation beyond a cost centre to become a profit centre
• How they have created service as the source of profitable growth
• Finally using the brand createdas the strategic differentiator of the company 

As competition and business pressures grow stronger and revenue and margins get squeezed; how do you ensure that the business focus is on customer loyalty and revenue generation? - How do you grow revenues and make sure your customers stay loyal at the same time?

This breakfast event will be held at Oracle BVP Birmingham and coincides with Service Management Europe exhibition.

The Forum will comprise a small group of selected customers and prospects who will be attending the NEC Service Management conference and who are particularly interested in considering service management solutions.

The discussion forum will last 2 hours, with a focus on the current trends and issues driving the need for improved solutions and the value they would provide.

Attendees will gain insight into:
the leading research on IT systems and trends
issues including benchmark of cost to serve 
Network with peers
Have the opportunity to bring questions and issues to open debate
Learn more about Noventum's Service Innovation Research Programme 
Experience the UK book launch for 'Service Economics' Published by Noventum 

THE SERVICE SUPPLY CHAIN OF THE FUTURE WILL BE SMARTER!

This webinar will consider the key issues and challenges that Service Supply Chain Management must face in the current economic climate and in preparation for the inevitable upturn. From our client work and research we have identified a number of areas that Supply Chains must address in order to stay competitive and meet customer changing needs. Moreover this webinar will give you insight into the importance of cost containment and how Service Supply Chains can add value and help you to improve bottom line results. The answer lies in establishing a SMARTER Service Supply Chain.

You will also learn how to overcome the major challenges of;
- Supply Chain Visibility
- The importance of Collaboration and reducing Risk
- Coping with Increasing Customer Demands
- Globalisation
- Ensuring KPI’s are directly linked to results

Join this live Webinar to hear Maarten Pruijmboom, Senior Consultant at Noventum Service Management Consultants and Donal Lynch, Senior Consultant at Noventum Service Management Consultants and former VP Global Service Parts at Wartsilä on these Future Trends in Service Supply Chain Management

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

VOICE Days plus 2010 is the autumn event for customer interaction in service and focuses on customer experience, service automation, processes / collaboration and performance management.

The some 4,000 trade visitors can look forward to a mix of information, practical knowledge and networking on 12–13 October. At the trend-setting congress, many top speakers present lasting customer experiences and give insights into their customer services, including: Thomas Reitstetter, Baur; Albert Hirsch, buch.de; Marcell D’Avis, 1&1; Uwe Nowak, IBM; Johannes Wesp, Deutsche Telekom; Philipp Dostal, Hotel.de and Max Wittrock, mymuesli.de.
 

VOICE Days plus 2010 is the autumn event for customer interaction in service and focuses on customer experience, service automation, processes / collaboration and performance management.

The some 4,000 trade visitors can look forward to a mix of information, practical knowledge and networking on 12–13 October. At the trend-setting congress, many top speakers present lasting customer experiences and give insights into their customer services, including: Thomas Reitstetter, Baur; Albert Hirsch, buch.de; Marcell D’Avis, 1&1; Uwe Nowak, IBM; Johannes Wesp, Deutsche Telekom; Philipp Dostal, Hotel.de and Max Wittrock, mymuesli.de.
 

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.

Building a Smarter Supply Chain for the Future

There is a clear need to drive innovation into best-class organisations proving to top tier management and directors, that there is a need to change intrinsically throughout every aspect of the organisation. Indeed the future Supply Chain will be Smarter, will positively impact cost reduction, add value and improve bottom line results.

In order to recognise the power of the supply chain, our research will demonstrate;
- The importance of collaboration and risk reduction
- Why investment in technology will enable visibility across the supply chain
- The need to link KPI’s to increasing customer demands
The research will help further define the challenges in moving towards globalisation in your supply chain.

We felt that a new initiative in the customer survey area was needed. Many of our clients, researchers in the academic field and Noventum partners, felt that present day customer satisfaction and loyalty surveys were not up to standard anymore; they are old fashioned. Results remain unaltered over many years. Outcomes can usually be predictable and easily explained. We are not being forced into action. There is no inspiration. The standard formula has run out of fuel. Time for a change!

Companies starting a Service Transformation often encounter Process and IT issues such as how to balance standardisation without being monolithic, how to effectively redesign processes and implement them in systems, and how to avoid a disruptive big- bang approach, as well as many other challenges.

“We measure the hell out of everything” one of our guests ironically remarked in London, at the coffee table following the Düsseldorf meeting on Customer Satisfaction Surveys (CSSs). “Customer Satisfaction Surveys are not dead at all…” one of the other participants remarked. A wide variety of directors, all from renowned companies, exchanged their experiences again on this subject.

“We measure the hell out of everything” one of our guests ironically remarked in London, at the coffee table following the Düsseldorf meeting on Customer Satisfaction Surveys (CSSs). “Customer Satisfaction Surveys are not dead at all…” one of the other participants remarked. A wide variety of directors, all from renowned companies, exchanged their experiences again on this subject.