Events

As competition and business pressures grow stronger and revenue and margins get squeezed; how do you ensure that the business focus is on customer loyalty and revenue generation? - How do you grow revenues and make sure your customers stay loyal at the same time?

This breakfast event will be held at Oracle BVP Birmingham and coincides with Service Management Europe exhibition.

The Forum will comprise a small group of selected customers and prospects who will be attending the NEC Service Management conference and who are particularly interested in considering service management solutions.

The discussion forum will last 2 hours, with a focus on the current trends and issues driving the need for improved solutions and the value they would provide.

Attendees will gain insight into:
the leading research on IT systems and trends
issues including benchmark of cost to serve 
Network with peers
Have the opportunity to bring questions and issues to open debate
Learn more about Noventum's Service Innovation Research Programme 
Experience the UK book launch for 'Service Economics' Published by Noventum 

Our research shows that many service organisations are troubled by margins growing slower than revenue - if at all.

It appears that the greatest risk is to keep adding ‘features’ to the process without these adding to the revenue. The key objective of operational excellence initiatives is to improve profit margins while improving customer value.
Noventum’s Service Innovation Programme delivers new ideas and best practices into operational excellence.

The upcoming Operational Excellence round table is a forum where successful companies will exchange experiences.

Our research shows that many service organisations are troubled by margins growing slower than revenue - if at all.

It appears that the greatest risk is to keep adding ‘features’ to the process without these adding to the revenue. The key objective of operational excellence initiatives is to improve profit margins while improving customer value.
Noventum’s Service Innovation Programme delivers new ideas and best practices into operational excellence.

The upcoming Operational Excellence round table is a forum where successful companies will exchange experiences.

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

  This webinar will consider key areas that Supply Chain Management must face in the current climate and in preparation for the inevitable upturn. From our client work and research we have identified a number of areas that Supply Chains must address in order to stay competitive and meet customer changing needs.

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

SAP service business customers using SAP ERP applications such as CS are now facing service business optimisation challenges that often requiring migrating to SAP CRM Service. The objective of this roundtable is to share Best Practices of optimisation as well as migration and deployment strategies towards SAP CRM or upgrading from earlier CRM versions. 

SAP service business customers using SAP ERP applications such as CS are now facing service business optimisation challenges that often requiring migrating to SAP CRM Service. The objective of this roundtable is to share Best Practices of optimisation as well as migration and deployment strategies towards SAP CRM or upgrading from earlier CRM versions. 

Many successful companies aim to simplify business processes and design them for the convenience of the customer, and not just for the convenience of the company. Process designs are most effective when built in a modular way, while using processes or work packages to deliver economies of scale and productivity improvements. Process design should aim to maximize customer value, and at the same time be scalable and cost optimised; studying the variation points in processes will identify the elements in a process, sub-process or activity that requires adoption. 

Many successful companies aim to simplify business processes and design them for the convenience of the customer, and not just for the convenience of the company. Process designs are most effective when built in a modular way, while using processes or work packages to deliver economies of scale and productivity improvements. Process design should aim to maximize customer value, and at the same time be scalable and cost optimised; studying the variation points in processes will identify the elements in a process, sub-process or activity that requires adoption. 

What will drive change in service parts logistics?

What will drive change in service parts logistics?

Our research shows that the service industry is in the process of transitioning from a traditional market – where it was relatively easy to achieve high margins and high growth – to a market where customers are questioning the value of any service. Two of the most successful strategies are the Brand Driven and the People Driven strategies. They both require particular skills for all people across the organization.

Our research shows that the service industry is in the process of transitioning from a traditional market – where it was relatively easy to achieve high margins and high growth – to a market where customers are questioning the value of any service. Two of the most successful strategies are the Brand Driven and the People Driven strategies. They both require particular skills for all people across the organization.

Our research demonstrates that pursuing the right service strategy will deliver profitable growth, and identifies that the two most successful strategies are based around delivering a strong service-based business brand and a people-driven service provision, providing high calibre staff at all customer interface points.  Research also highlights that it is important to identify which strategy is currently being pursued and why.

Our research demonstrates that pursuing the right service strategy will deliver profitable growth, and identifies that the two most successful strategies are based around delivering a strong service-based business brand and a people-driven service provision, providing high calibre staff at all customer interface points.  Research also highlights that it is important to identify which strategy is currently being pursued and why.