Events

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

Service Economics is not intended as a buzz phrase it is an attempt to explain service in terms that the Board will fully align with and recognise as valuable. The aim of our research and the topic of the "Executive Summit -Service Economics" is to develop further understanding and develop the new economic rule book to play by when defining a sustainable service strategy and running a successful service business.

Are your customers experiencing the value?

This roundtable aims to discuss Customer Experience management, service marketing and service marketing research methods, including and service pricing.

Are your customers experiencing the value?

This roundtable aims to discuss Customer Experience management, service marketing and service marketing research methods, including and service pricing.

 Video Feedback and Serious Games as new methods to develop people into Trusted Advisors  

 Video Feedback and Serious Games as new methods to develop people into Trusted Advisors