De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie. This Course will be held in Dutch language.
Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led, customer focused business. This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.
In these current times, service is one of the ways (sometimes the only one) to grow. CEO’s are now pressing their Service executives to find new services to speed service growth.
The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.
Service managers require ever more sophisticated processes to enable delivery of ever more complex services. IT departments want to manage the complexity in IT applications and prefer to revert to Best of Class software vendors, whom they expect will come with a ‘standard’ solution. The fact is that most service IT projects do not deliver the expected results for either party.
Service sales is key to growth within the service organisation. The product sales process and skills are not adequate in service sales and therefore need to be developed and managed by the service manager. The Service Sales Management Course offers intensive knowledge into all required aspects to successfully run the service sales process.
The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library, resulting in personalised experiences that are repeatable and consistent.
The Field Service Manager Course is intended to further develop these practical management skills required by managers in the service operation, resulting in an increase of productivity, and an improved customer experience. This unique course is part of the global Service Industry standards created by successful service companies
The Trusted Advisor Course is part of the global service industry standards and best practices, from succesful service companies of various industries around the world. The focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way. Developing Trusted Advisor competencies and strong leadership capabilities are crucial in driving this behaviour.
