People Development & Training

We offer several training programs and development for the management of a service organization as well for the employees. Our training and development programs:

• Improve dramatically the return on investment of training and education in the area of service management.
• Enable pro-active measurement and management of service competencies.

Certified Field Service Manager Course. We offer a management development course for Field Service Managers. This four and a half day course is for field service managers that are looking to develop or enhance their management skills particular to managing a field service operation. The course provides the skills needed to successfully manage a field service operation—providing all of the training on the fundamentals of managing remote customer facing staff and area/office operations relative to the field service environment, while enhancing the intrinsic skills and knowledge of first line management. Read more

Service Management Masterclas Series. Participants can expect an interesting combination of case studies, research results, methods and discussions. The practical experiences from participants will be combined with new insights in the theories of service management. Each Service Management Master Class will handle one subject thoroughly. Read more

Service Leadership Roundtables. Participants will discuss challenges, share ideas, experience and Best Practices and return home with new insights on the subject. Companies and individuals that participate typically represent an broad range of industries, nationalities and backgrounds which enables a rich learning experience. Read more