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Service Innovation Events & Research Activities

You may elect to participate in:

►    Invitation only participation in a series of Service Executive Roundtables, view the Service Management Roundtable Forums 

►    Noventum Cost-to-Serve service industry benchmark - knowing how your services compare to others in the industry. The Benchmark will measure around 50 key performance indicators and other service provider benchmarks, offering a cost-effective opportunity to position your business

►   In-company seminars and workshops by insight topic of interest

►   Specific research through world-wide surveys

►    Best Practice Assessments and research to define your strategies and processes

►    Process Proof of Concept Application Research - Based on five selected Best Practices Business sub-processes

 Through dedicated global research and in-depth client assessment and analysis, Noventum Service Management Consultants offer service innovation that adds value creation.
 
 

 

NEW INSIGHTS
 
Strategically Selling Services: Why service managers need a new game plan
What do customers really want?
Grow by taking care of your people as well as your customers
Current crises calls for smart service leadership part I: An introduction to service leadership
People Development: A Crucial facet to successful service transformation

 

Economics_Book

view full length video 

 

Service-Training

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