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Videos of London Conference "The Future of Service Management"

2008 Strategic Research Program

The Future of Service Management -
Achieving Profitable Growth


"The Future of Service Management" conferences rated excellent in Den Bosch, The Netherlands on the 29th of October, 2008  and in London, United Kingdom on the 11th November 2008.

The Video & Slides of the London conferences is now available on our premium content portal.

You would need the access rights of our Premium Content to view the complete Video & Slides of the conference speakers. You could have this access via becoming a Roundtable member.You will also be granted to download the full report of "The Future of Service" once you become a Roundtable member.

Become a Roundtable member

***The complete Video & Slides of the London Conference*** 


Watch the Key Note Presentation below.

Watch the London Conferences introduction video by Steve Downton and Hilbrand Rustema by clicking the play button.
The research conclusions have been presented by Steve Downton and Hilbrand Rustema. A selection of the service industry’s thought leaders presented their visions of the future and shared their experiences from companies such as Philips Healthcare, Elekta, Pitney Bowes, Crawford, Getronics, Aspect, A&O and Touch Logistics.

The 3rd conference will be held in
Paris , France, 2009 .
Keep an eye on our website for the latest updates.
 


                                                                                                           Watch the key note presentation
Introduction - Hilbrand Rustema - Steve Downton

Please login if you are a member otherwise you would need to register to watch the key note video.
 
Become a Roundtable member to watch the full videos and slides besides get the full access for the 2008 "The Future of Service Management" report.

 

 

NEW INSIGHTS
 
Current crises calls for smart service leadership Part II:Grow by taking care of your people as well as your customers (Summary)
Current crises calls for smart service leadership part I: An introduction to service leadership
People Development: A Crucial facet to successful service transformation
The value of trained leaders in undertaking Service Transformation
Video: Winning Assessment Approaches to Identifying Improvement Opportunities for Operational Excellence

 

 

 

Publications

 

 

Economics_Book

 

 

 

 

view full length video