Noventum Service Industry 'Cost-to-Serve' Benchmark Invitation
Service Innovation -through ResearchPractical tool and methods to help implement Brand driven service strategies |
Noventum Service Industry 'Cost-to-Serve' Benchmark InvitationThe importance of gaining insight of external performance to support business improvement through effective measurement |
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In today’s complex global markets where competition is fierce and challenges are tougher; it is becoming increasingly difficult to survive without service innovation. Developing an innovative and seamless process is vital to all successful organisations.
Noventum are innovative thought leaders in Service Management. Our Innovative research activities, will help you design, define and implement service strategies and processes and enable you to penetrate innovative thinking throughout every level of your organisation to maximize growth.
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A number of key trends have emerged from 2009, not least of which has been the emergence of a serious lack of relevant operational measurements. Coming out of the recession has highlighted for many that the availability of reliable external data on customer needs and how to deliver to them, is very limited. With a secondary challenge on how appropriate are measures carried over from the pre-recession era. Senior executives are well aware of the impact of a measurement system on employees and managers. If a business wants to improve the way it is viewed by its customers, a strong focus on measuring what those customers care about most, is now essential. |
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Practical tool and methods to help implement Brand driven service strategies
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2010 new Roundtable sessions - The Future of Service Management | |
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Our 2010 research shows a continued trend towards brand driven service strategies since it is the most profitable high growth strategy. The focus on the intangible, often relational values in the brand reflected in the customer experience confronts most service executives with the lack of practical tools and methods that will assist the strategy implementation. This year's research will focus on the development of practical implementation methods and tools. |
Experienced managers and directors are invited to participate in our upcoming roundtable sessions. Roundtables are a unique chance to exchange experiences with peers and participate in our research. Roundtable members will receive a copy of the report free of charge and obtain access to the premium content on the research website. Register now to participate at the location nearest to you. |
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| Service Best Practice | Insights & Articles | |
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Four distinct disciplines - Support, Field Service, Professional Services, and eService - provide the framework for standardisation in management practices, measuring performance, implementing best practices, and leveraging a network of actively engaged professionals.
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Have a look at our Insights Database! It offers you extensive research material and articles on all aspects related to Service Management. Get registered or update your account information to ensure the appropiate information match.
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