Noventum/CompTIA Service Industry 'Cost-to-Serve' Benchmark Invitation

A number of key trends have emerged from 2009, not least of which has been the emergence of a serious lack of relevant operational measurements. Coming out of the recession has highlighted for many that the availability of reliable external data on customer needs and how to deliver to them, is very limited. With a secondary challenge on how appropriate are measures carried over from the pre-recession era.

Senior executives are well aware of the impact of a measurement system on employees and managers. If a business wants to improve the way it is viewed by its customers, a strong focus on measuring what those customers care about most, is now essential.

Noventum Service Management is pleased to announce the ‘Cost-to-Serve' Benchmark, which will be commencing now. The objective of the benchmark is to provide pragmatic (tactical) help to companies to steer a path out of recession, back to growth and to provide insight on how optimised your service operation is, when compared to your peers (potential competition).

To encourage participation in the benchmark, Noventum and CompTIA are partially funding the initiative, to provide insight into relevant best practice cost management, and give clarity on what are legitimate demands from customers. The ‘Cost-to-Serve' benchmark will provide validated information in these uncertain and volatile times, when reliable information is a scarce commodity.

 More information and invitation to subscribe

Experienced managers and directors are invited to participate in our upcoming roundtable sessions.

Roundtables are a unique chance to exchange experiences with peers and participate in our research. Roundtable members will receive a copy of the report free of charge and obtain access to the premium content on the research website. Register now to participate at the location nearest to you.