Noventum Service Industry 'Cost-to-Serve' Benchmark Invitation
Service Innovation - through Research |
Noventum sponsors the AFSMI REGATTA |
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Practical tool and methods to help implement Brand driven service strategies In today’s complex global markets where competition is fierce and challenges are tougher; it is becoming increasingly difficult to survive without service innovation. Developing an innovative and seamless process is vital to all successful organisations. Noventum are innovative thought leaders in Service Management. Our Innovative research activities, will help you design, define and implement service strategies and processes and enable you to penetrate innovative thinking throughout every level of your organisation to maximize growth.
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 Enjoy this event with the Association of Services Management International and sail along with other service directors and managers. Noventum is sponsoring a number of boats and is inviting (would be) sailors. Sailing experience is not needed. Please register your interest now as places are limited.
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More information (Dutch only) |
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Practical tool and methods to help implement Brand driven service strategies
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2010 new Roundtable sessions - The Future of Service Management | |
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Our 2010 research shows a continued trend towards brand driven service strategies since it is the most profitable high growth strategy. The focus on the intangible, often relational values in the brand reflected in the customer experience confronts most service executives with the lack of practical tools and methods that will assist the strategy implementation. This year's research will focus on the development of practical implementation methods and tools. |
Experienced managers and directors are invited to participate in our upcoming roundtable sessions. Roundtables are a unique chance to exchange experiences with peers and participate in our research. Roundtable members will receive a copy of the report free of charge and obtain access to the premium content on the research website. Register now to participate at the location nearest to you. |
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| More information about our research |
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| Service Best Practice | Insights & Articles | |
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Four distinct disciplines - Support, Field Service, Professional Services, and eService - provide the framework for standardisation in management practices, measuring performance, implementing best practices, and leveraging a network of actively engaged professionals.
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Have a look at our Insights Database! It offers you extensive research material and articles on all aspects related to Service Management. Get registered or update your account information to ensure the appropiate information match.
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